PlaybookLoyalty
Branch-wise rules: why one size fits none
14 March 2026 · 3 min read
Margins differ by location
Rent, footfall and average spend vary branch to branch. A single loyalty or discount rule over-rewards some and starves others.
Let each branch set its own scheme
Points, discounts, offers and hours should be settable per branch, with a company default to inherit. Head office sets the floor; branches tune the rest.
Keep customers scoped to where they are
An offer for one branch shouldn't follow a customer to another. Branch scoping keeps every scheme honest and every report clean.
One admin, many schemes
The power is running ten different setups from one dashboard — not flattening ten branches into one compromise.
Want this running in your shop?
A tablet on the counter, feedback in 12 seconds, and a daily AI report in your inbox.
Talk to us