PlaybookCustomer retention
The staff member quietly keeping your customers
28 April 2026 · 3 min read
Retention has a face
Customers rarely return for a logo. They return because someone remembered their order, was warm on a bad day, or simply made it easy. That someone is an asset you probably can't name.
Let customers tell you who
When a customer names and rates the person who served them, you finally see who's driving your ratings — and who isn't.
Tips make the signal honest
A customer who tips a staff member is voting with money. Total tips per person is the least gameable performance metric you have.
Reward before you lose them
The best people leave when they feel invisible. A staff report that shows who earns the love lets you recognise them before a competitor does.
Want this running in your shop?
A tablet on the counter, feedback in 12 seconds, and a daily AI report in your inbox.
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