Playbook
What your busiest hour is really telling you
3 May 2026 · 3 min read
Peaks are where reviews are won or lost
Your rating is decided in the rush, not the lull. If wait times and service quality collapse at 8pm, that's when your worst reviews are written.
Staff the curve, not the day
Crowd-time by hour tells you exactly when to add a hand and when to send one home. You stop paying for empty afternoons and stop drowning at peak.
Match the offer to the gap
A quiet 3 to 5pm is a coupon waiting to happen. Push an offer into the trough and flatten the curve you can't otherwise staff.
Know who walks in when
Crowd-time split by gender and rating turns a vague we're busy at night into a real customer profile you can market to.
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