Playbook
Why tips belong in your feedback, not just the jar
4 March 2026 · 3 min read
The jar hides the signal
Pooled tips reward the team but tell you nothing about individuals. You can't recognise excellence you can't attribute.
Attach the tip to the person
When a customer tips a named staff member on the review, you learn exactly who earns discretionary money — the clearest quality vote there is.
It motivates the right behaviour
Staff who know good service is seen and rewarded do more of it. Visible recognition beats a generic bonus every time.
Totals over time reveal your stars
One big tip is luck; a steady stream is skill. Total tips per person across months surfaces the people worth keeping.
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