PlaybookCustomer retention
Why your best branch should teach your worst
8 January 2026 · 3 min read
Your benchmark is already inside the company
You don't need a consultant to find best practice — your top branch is running it. The trick is seeing it clearly enough to copy.
Compare like for like
Rank branches on rating, wait, staff scores and repeat rate. The gap between best and worst is your biggest, cheapest opportunity.
Move people and habits, not just memos
The manager or shift that produces the numbers carries the how in their hands. A leaderboard makes them visible; visits spread what they do.
Make it a race, not a scolding
A branch leaderboard motivates when it's a friendly contest. Nobody improves from being averaged; everyone improves from being seen.
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