Feature
Own your customer data — and grow with it
Every review builds a customer database that belongs to you, not to a delivery app or an ad platform.
Right now, someone else owns your customers
If your customers come through a delivery app, a marketplace, or paid ads, you are renting access to your own audience. The moment you stop paying, the customers stop coming — and you never had their details in the first place.
FU-YA changes who owns the list. Every customer who gives feedback, with their consent, becomes a record in your database. Yours. Exportable. Permanent. It does not disappear when you pause your ad spend.
What you build, one visit at a time
This is not just a spreadsheet of email addresses. FU-YA tracks the relationship over time, so you know who your best customers actually are.
- Name, phone and email, captured with consent
- Visit count — who keeps coming back
- Rating history — how this specific person feels about you
- Loyalty points awarded automatically for feedback
- Which branch they visit
- A leaderboard of your most valuable, most loyal customers
See your customers split by how they feel
A single list of customers is not very useful. FU-YA separates them automatically, so you can treat them differently.
Your happy customers are a marketing asset — ask them for public reviews. Your unhappy customers are a retention emergency — win them back before they tell everyone else. Most businesses treat both groups identically, which is exactly why they lose both.
- My Customers — the full directory
- My Happy Customers — your advocates
- My Unhappy Customers — the ones to rescue first
- Why Loss — where and why you are losing people
- Leaderboard — your highest-value repeat visitors
Collected the right way
Customer details are collected from the customer, by the customer, with consent, in your own business. That is about as clean as data collection gets.
You are not buying a scraped list. You are not renting an audience. You are recording the people who chose to walk into your business and chose to tell you what they thought.
Questions
Frequently asked
Is the customer data mine?
Yes. The customer directory belongs to your business, and each company's data is scoped to that company only — other businesses on FU-YA cannot see it.
How are loyalty points earned?
Points are awarded automatically when a customer submits feedback, and tracked against their record along with visit count and rating history.
Do you buy or supply customer lists?
No. Every record comes from a real customer who gave their details in your business, with consent. There are no purchased lists.
Keep reading
More of what FU-YA does
Customer feedback collection
Your main goal covered — collect real feedback from people who actually visited your business.
Read moreAI report generation
AI turns raw feedback into clear reports so you know what to fix and what to celebrate.
Read moreDaily feedback updates
Stay updated every day. No waiting for month-end surveys — improve while the experience is fresh.
Read moreTry it free for 7 days
Put FU-YA on a tablet and see what your customers actually think — no card required to start.